IEN Radio

Companies Are Using AI to Monitor Worker Performance

November 08, 2021 Eric Sorensen
IEN Radio
Companies Are Using AI to Monitor Worker Performance
Show Notes

A computer vision startup claims it has the solution to improving fast-food worker performance. The startup, Agot AI, comes from Pittsburgh and its plan involves the installation of cameras in fast food kitchens. 

The monitoring can be used to correct mistakes in preparing orders. CEO Evan DeSantola gave the example of an employee who forgets an ingredient. The technology would notice the error and notify the worker before the order is given to a customer. 

DeSantola believes the technology serves a greater purpose beyond calling out mistakes. For example, the extra monitoring could reward employees for a mistake-free day and determine if a worker is experiencing burnout or requires additional training. 

As the worker shortage persists, nearly 80% of restaurant operators do not possess enough employees to handle business, according to Business Insider.